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Pelican cases - awesome customer service 16 years 9 months ago #22382

I’d just like to commend some truly awesome customer service. Pelican cases make, arguably, the best waterproof cases in the world. I’d heard from two different people how good their customer service is and have now experienced it firsthand.

My Pelican 1300 case (the normal black one always shown on my site – and once here: playak.com/blog.php?beid=137 ) needed a new latch on the one side as it had worn down from lots of use. I was told it would be sorted and requested that they throw in a new seal as well while it was there, which was only about R40.

Today I got a brand new case in the post, free of charge. I don’t know many companies with that level of service. I think they retail for around R800…? So a double thumbs up! Well worth it and they genuinely do honour their unconditional lifetime guarantee.

www.pelican.com/

Cheers,
Adrian B)

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