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TOPIC:

Protec service...missing!! help request 15 years 2 months ago #29120

>I’ve recently bought Protec AceWake helmet in Slovenia.
>I’m happy for the helmet but I’ve a problem with the removable foam ear
>flaps.
>Every time I wear the helmet the ear flaps are not fitted well inside their
>housings and they remain bended and easy to remove when I wear t on my heat.
>My thought is that the distance between the snap fasteners on the ear (11cm)
>is bigger than the correspondent snap fasteners in the helmet (10,5 cm) of about
>half centimetre and for that reason are not well fitted.
>It is not easy explain the matter so you’ll find attached some pictures to
>show and explain the problem.
>I’ve asked to the service protechelmet.com/ to give away me two proper foam ear flaps or inform me where to buy the ear flaps right for my helmet.
>As showed in the pictures the helmet is “Ace Wake” model size L (57-
>58cm) and the distance between the helmet snap fasteners is 10,5cm (on the ear
>flaps there is printed the letter L).
>Anyone could help me to get information or where buy a rubber ear flaps set with
>the right measure to fit properly them on my Ace Wake helmet (product ID
>4485618).??
>I've already tried to contact Protec dealer in Italy my all them said me that
>are not in condition to manage the matter and suggest me to contact
protechelmet.com/ (but they don't answer me at all)
Andrea from italy

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